Returns & Refunds
Information about our return policy, process, and refund options
Return Policy Overview
At Maric Autoparts, we want you to be completely satisfied with your purchase. If you're not satisfied, we offer a straightforward return policy to ensure a hassle-free experience.
You have 30 days from the delivery date to return most items for a full refund.
Items must be unused, in original packaging, and include all accessories and documentation.
Refunds are processed to your original payment method within 3-5 business days after inspection.
Return Process
Contact Us
Contact our customer service team to request a return authorization. You'll need your order number and the reason for the return.
Receive Authorization
Once approved, you'll receive a return authorization number and shipping instructions via email.
Package Your Return
Pack the item(s) securely in the original packaging if possible. Include all accessories, manuals, and parts.
Ship Your Return
Send the package to our returns department using the provided shipping instructions. We recommend using a tracked shipping method.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 3-5 business days to your original payment method.
Non-Returnable Items
Electrical components that have been installed or had their packaging opened
Special order items that were custom manufactured or ordered specifically for you
Items marked as non-returnable or final sale on the product page
Software, digital products, or downloadable content that has been accessed
Items that show signs of use, damage, or alteration after delivery
Refund Options
The default refund option is to return funds to your original payment method (credit card, M-Pesa, PayPal, etc.).
You can choose to receive store credit instead of a refund. Store credit never expires and can be used for future purchases.
If you received the wrong item or a defective product, we can exchange it for the correct item at no additional cost.
Return Shipping
Customer Returns
For standard returns (change of mind, ordered wrong part, etc.), the customer is responsible for return shipping costs. We recommend using a tracked shipping method.
Our Error or Defective Items
If you received an incorrect item due to our error or if the item is defective, we'll provide a prepaid return shipping label or arrange for pickup at our expense.
International Returns
International customers are responsible for return shipping costs, duties, and taxes associated with returning items. Please contact us before returning any international orders.